okfub Privacy Policy

Introduction & Scope

This Privacy Policy ("Policy") is issued by okfub ("okfub", "we", "us", or "our") and applies to all personal data collected and processed through the okfub website located at okfub.org, including all subpages, features, games, promotions, and customer support channels operated under the okfub brand (collectively, the "Platform").

This Policy governs how okfub handles the personal data of all registered players, prospective players, visitors, and any other individuals who interact with the Platform — including Filipino players accessing okfub from Manila, Cebu, Davao, Quezon City, Makati, and other locations across the Philippines.

By accessing or using the okfub Platform, creating an account, making a deposit, or otherwise engaging with our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately.

Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 and all applicable data protection laws, okfub is the data controller responsible for the personal data collected through this Platform. As data controller, okfub determines the purposes and means by which your personal data is processed.

okfub has designated a Data Protection Officer (DPO) responsible for overseeing data privacy compliance, handling data subject rights requests, and serving as the point of contact with the National Privacy Commission. You may contact our DPO directly using the contact details provided in Section 15 of this Policy.

Where okfub engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification providers, or game platform operators — those entities act as data processors and are bound by contractual obligations that require them to process data only in accordance with okfub's instructions and this Policy.

Data We Collect

okfub collects personal data that is necessary for the provision of our online casino and sports betting services, compliance with applicable Philippine laws, and the protection of all players on the Platform. The categories of personal data we collect include:

3.1 Registration & Identity Data

• Full legal name as it appears on a government-issued ID
• Date of birth (used for 21+ age verification)
• Gender (optional, for account personalization)
• Nationality and country of residence
• Contact email address and mobile number
• Residential address, including city and province within the Philippines
• Username and encrypted account password

3.2 Identity Verification (KYC) Data

• Scanned or photographed copies of government-issued ID (e.g., Philippine passport, driver's license, SSS/GSIS ID, UMID, voter's ID, PhilSys national ID)
• Proof of residential address (e.g., utility bill, bank statement, barangay certificate)
• Selfie or live photo taken during the KYC verification process
• Payment method ownership documentation (e.g., GCash wallet name screenshot, bank account confirmation)
• Source of funds documentation where required by AML/AMLA regulations

3.3 Financial & Transaction Data

• Deposit and withdrawal amounts, dates, and payment methods used
• GCash wallet reference numbers, Maya transaction IDs, and bank transfer references
• Transaction history including credited bonuses and promotional rewards
• Account balance records and wagering activity summaries

3.4 Gaming & Behavioral Data

• Game types played (slots, live dealer, bingo, sports betting, e-sabong)
• Bet amounts, win/loss records, session duration, and game frequency
• Responsible gaming limit settings (deposit limits, loss limits, session reminders)
• Self-exclusion history and cooling-off period records

3.5 Technical & Device Data

• IP address and approximate geolocation (used for regulatory jurisdiction checks)
• Device type, operating system, and browser type and version
• Mobile device identifiers (where applicable)
• Login timestamps and session activity logs

3.6 Communications Data

• Records of live chat conversations with our support team
• Email correspondence sent to or received from okfub support
• Survey responses and feedback submissions
• Promotional email opt-in/opt-out preferences

How We Collect Data

okfub collects personal data through the following channels and methods:

okfub does not collect personal data through unofficial channels. We will never ask for your password, full credit card number, or other sensitive credentials via email, SMS, or live chat.

How We Use Your Data

okfub processes your personal data for the following specific, legitimate purposes:

• Account creation and management: To register your okfub account, verify your identity, maintain your player profile, and provide access to all Platform features.
• Age verification: To confirm that you are at least 21 years of age as required by PAGCOR regulations governing online gambling in the Philippines.
• Service delivery: To process your deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, InstaPay, and QR Ph; to credit bonuses; and to deliver game outcomes.
• KYC and identity verification: To comply with PAGCOR licensing requirements and the Anti-Money Laundering Act (AMLA) of the Philippines.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, account takeover, and unauthorized access to the Platform.
• Responsible gaming: To apply player-requested deposit limits, loss limits, session reminders, and self-exclusion requests in line with our Responsible Gaming commitments.
• Customer support: To respond to your inquiries, resolve disputes, and process complaints submitted via live chat or email at [email protected].
• Marketing and promotions: To send you promotional offers, bonus notifications, and game updates — only where you have provided consent to receive such communications. You may opt out at any time.
• Platform improvement: To analyze Platform usage, player behavior patterns, and game performance in order to improve the user experience for all Filipino players.
• Regulatory compliance: To fulfill reporting obligations to PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC) as required by Philippine law.

Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, okfub processes your personal data on the following lawful bases:

• Contractual necessity: Processing required to perform our contractual obligations to you as a registered okfub player — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, AMLA reporting requirements, NPC data privacy obligations, and other applicable Philippine laws and regulations.
• Legitimate interests: Processing conducted for fraud prevention, platform security, responsible gaming enforcement, and business analytics — where these interests do not override your fundamental rights.
• Consent: Processing for marketing communications, optional data collection, and certain cookie usage — conducted only where you have given clear, informed, and freely withdrawable consent.

Data Sharing & Disclosure

okfub does not sell, rent, or trade your personal data. We share personal data only where necessary and only with the following categories of recipients:

7.1 Service Providers and Data Processors

okfub engages trusted third-party service providers to assist in delivering the Platform. These may include KYC and identity verification providers, payment processing partners (GCash, Maya, BPI, BDO, Metrobank, InstaPay), cloud hosting providers, fraud detection services, and customer support platform operators. All data processors are bound by contractual data processing agreements that restrict them from using your data for any purpose beyond what okfub specifies.

7.2 Game Content Providers

Where games on the okfub Platform are supplied by third-party game providers (e.g., slot game studios, live dealer operators), limited technical data — such as player session tokens and bet amounts — may be shared with those providers solely to facilitate game delivery. These providers do not receive your full personal profile.

7.3 Regulatory and Law Enforcement Authorities

okfub is required by Philippine law to disclose player data to the following bodies where legally compelled to do so:

• PAGCOR — Philippine Amusement and Gaming Corporation (licensing and regulatory oversight)
• AMLC — Anti-Money Laundering Council (suspicious transaction reporting under AMLA)
• NPC — National Privacy Commission (data breach notifications and compliance investigations)
• Philippine law enforcement agencies and courts, upon receipt of a valid legal order or subpoena

7.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of okfub's business, personal data held by okfub may be transferred to the acquiring entity. In such cases, okfub will notify affected players and ensure that the acquiring entity is bound by obligations equivalent to those in this Policy.

Cookies & Tracking Technologies

The okfub Platform uses cookies and similar tracking technologies to enhance your experience, maintain your logged-in session, and help us understand how players interact with the Platform. The types of cookies we use are as follows:

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of the okfub Platform, although some personalization features may be affected.

Data Retention

okfub retains personal data for as long as is necessary to fulfill the purposes for which it was collected, and in compliance with applicable Philippine legal retention obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, as required under AMLA and PAGCOR record-keeping obligations.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of the last transaction, in accordance with AMLA requirements.
• Transaction and financial records: Retained for a minimum of five (5) years, as mandated by applicable Philippine financial record-keeping laws.
• Customer support communications: Retained for three (3) years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Marketing consent records: Retained for the duration of your opt-in consent plus two (2) years thereafter, to demonstrate compliance with consent obligations.
• Technical and device logs: Retained for twelve (12) months from the date of collection, unless retained longer for fraud investigation or legal proceedings.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents reconstruction of the original data. Data retained solely for statistical or analytical purposes is anonymized before retention periods elapse.

Your Data Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you hold the following rights with respect to your personal data processed by okfub. You may exercise these rights at any time by contacting our Data Protection Officer at [email protected]:

Data Security

okfub implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and okfub servers
• AES-256 encryption at rest for sensitive personal data and KYC documents stored in our systems
• Multi-factor authentication (MFA) options for player accounts, strongly recommended for all okfub Login sessions
• Role-based access controls limiting internal staff access to personal data to only those whose job functions require it
• Regular security audits and penetration testing conducted by independent cybersecurity firms
• Intrusion detection systems and real-time monitoring for suspicious access patterns
• Data breach response procedures designed to notify the NPC and affected players within 72 hours of discovering a reportable breach

Despite these measures, no system is entirely immune to security threats. In the event of a data breach that poses a risk to your rights and freedoms, okfub will notify you promptly and take all reasonable steps to contain and remediate the breach in accordance with NPC guidelines.

Children & Minors

The okfub Platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR regulations governing online gambling in the Philippines. okfub does not knowingly collect, process, or store personal data from anyone under the age of 21.

During account registration, all applicants are required to confirm their date of birth and agree that they meet the 21+ age requirement. okfub further verifies age through its mandatory KYC process, which requires submission of a government-issued photo ID confirming the player's date of birth.

If okfub discovers or is notified that personal data has been inadvertently collected from a person under 21 years of age, we will immediately:

• Suspend the relevant account pending investigation
• Delete all personal data associated with the underage individual
• Report the incident to relevant Philippine authorities if required by law

Parents and guardians are strongly advised to install parental control and content filtering software to prevent minors from accessing online gambling platforms. If you suspect an underage person has created an account on okfub, please notify our support team immediately at [email protected].

Third-Party Links

The okfub Platform may, from time to time, contain references to third-party services, game providers, or payment platforms. Where links to third-party websites exist, please be aware that those websites operate under their own privacy policies, which may differ materially from this Policy.

okfub is not responsible for the privacy practices, data collection methods, or security measures of any third-party website or service. We recommend reviewing the privacy policy of any third-party platform you access in connection with your use of okfub services — particularly the privacy policies of payment providers such as GCash and Maya when making transactions.

Policy Updates

okfub reserves the right to update or amend this Privacy Policy at any time to reflect changes in Philippine law, NPC guidelines, PAGCOR regulations, or our internal data practices. When material changes are made to this Policy, okfub will:

• Update the "Last Updated" date displayed at the top of this page
• Notify registered players via email at least seven (7) days before material changes take effect, where reasonably practicable
• Display a prominent notice on the okfub Platform homepage for a period of not less than fourteen (14) days following a significant policy update

Your continued use of the okfub Platform after the effective date of any amendment constitutes your acceptance of the updated Policy. If you do not agree with the revised Policy, you may request account closure by contacting our support team before the effective date of the changes.

The most current version of this Privacy Policy is always available at okfub.org/privacy-policy. We encourage you to review this page periodically to stay informed about how okfub protects your personal data.

Contact & DPO

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which okfub processes your personal data, you may reach our Data Protection Officer or general support team through the following channels:

• Email: [email protected] — for privacy inquiries, data rights requests, and data breach notifications
• Live Chat: Available 24/7 on the okfub Platform — average response under 2 minutes
• Response Time: Privacy-related requests are acknowledged within 48 hours and resolved within 15 business days

If you believe that okfub has not handled your personal data in accordance with the Philippine Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines through its official complaint channels.